Resilient Fertilizers Bounce Off Moving Averages ~ T3Live Blog ... - John Darsie - T3Live Blog: Daily Stock Market Trading Commentary - 12 hours ago Stock Market Analysis: Top Stocks: AAPL, BAC, INTC, CSCO, NVDA, RIMM, - Tim - Stock Market Analysis - 13 hours ago Apple Inc (AAPL) Stock Technical Analysis April 2011 | wallst.net - David Song, Currency Analyst - wallst.net - Apr 10, 2011 More blog posts about Apple Inc. ยป
via www.google.com
Last week, my apple macbook pro, which I purchased back in 2008, suddenly would not wake up. I thought to myself 'oh crap' and was in a mild panic mode because I haven't backed up my hard drive for about a month. I would really hate to have to re-code some of my work. First thing I did was scoured google / bing/ yahoo for forum messages related to this predicament I was in. What I discovered was massive information overload of the O(n*n) kind. The variance was so wide, that I gave up after the 10th suggested idea.
Throughout this iterative ordeal of trying to revive my frail macbook pro, 2 words stuck within my head: "fried logic board" and "bad nvdia chipset". Clearly, it's beyond the scope of my ability to repair this on my own. So, based on my experience dealing with Apple Support, it's time to make an appointment with the Genius Bar. What is this Genius Bar you ask? Well, it's apple in-person support center usually located in the back of the store. Anyway, so I've narrowed it down to these 2 possible culprits and have enough intelligence to succinctly explain my laptop's malfunction to the guy at the Genius Bar.
The next day, I brought my sick macbook pro to the Genius Bar located at back of the apple store. I waited patiently until my name was called and handed my laptop over the guy behind the counter. To save on diagnostic time, I told him I believe it's either a problem with the logic board or the video chipset or both. He quickly ran some tests on my macbook pro with his diagnostic gadget and confirmed that I was probably right.
Since I was way beyond my 1-year warranty and I didn't purchase the extended warranty, it was going to cost me some chump change. So, the guy punched in my serial number and crunched some more info into his terminal. It was going to cost me about $310 to fix my laptop and another $99 for them to backup my hard drive in case they have to re-format it.
So we agreed to get it done and it was going to take about 5-7 days.
3 days had gone by and then I received a call from the store that my laptop was fixed and I may pick it up. That was WOW moment #1. That was quick I thought to myself. Excited, I sped back to the store at 80 mph on the freeway. I walked up to the Genius Bar and gave the gal working behind the counter my work order receipt. Another dude then brought out my laptop and told me they've fixed it and there's no charge. That was WOW moment #2. I asked them why they were not charging me for the repair and they said that I've been a loyal customer since 2005 and they appreciate my business. I thought to myself, it must've been all those corporate purchases that I made, all 10 macbook pro's and accessories. *grin* Needless to say, I was quite satisfied with my experience with Apple support and will continue to buy their products in the future!
Comments